UI Commentary: Confirmation Required

UI Commentary: Confirmation Required, originally uploaded by margaretgouldstewart.
Lemme just tell you, there will be hell to pay if this doesn't get approved expeditiously.

UI Commentary: Auto-generated Ad Gone Awry

UI Commentary: Auto-generated Ad Gone Awry, originally uploaded by margaretgouldstewart.

UI Commentary: Pandora takes the blame

Pandora takes the blame, originally uploaded by margaretgouldstewart.
"I'm sorry, I had a small problem while saving your feedback. It's my fault."

Having too many times heard users in the usability lab blame themselves when they can't use a broken UI, I found this message refreshingly honest and reassuring.

Rachel Hinman's Sketchnotes from my talk at MX09

Margaret Gould Stewart - Sketchnotes from MX09, originally uploaded by rhinman.
Came across this graphic recording of my talk this past Spring at Adaptive Path's Managing Experience Conference in San Francisco. I love seeing how others heard and internalized the themes I tried to convey.

I'm angry at my keys

I'm angry at my keys, originally uploaded by margaretgouldstewart.

Since I bought a Prius about 2 years back, I've grown more and more impatient with the things in my life that require physical keys. You know, those antiquated metal things with notches? Fishing around for them in my purse instantly puts me in an ill mood. I mean, why shouldn't all of my belongings recognize me and give me instant access? I go in and out of my house several times every day. You'd think it would know me by now.

This is one way we know we've hit an experience inflection point. When the old ways seem hopelessly out-dated, and the new ones we quickly take for granted. Well played, Toyota.